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Privacy Policy

PRIVACY POLICY DOCUMENT

Privacy Policy for ADILM Voice AI

Effective Date: March 12, 2026

ADILM Voice AI ("we," "us," "our") respects your privacy. This policy outlines how we handle personal data when you use our platform to build, train, and deploy autonomous AI voice agents for customer service, call automation, and workflow integration. We adhere to South Africa's Protection of Personal Information Act (POPIA) and other relevant laws.

1. Information We Collect

To enable agent creation, voice interactions, and system connections:

  • Account Data: Name, email, phone, and billing info for registration/subscriptions.
  • Voice and Interaction Data: Call recordings, voice inputs, text chats, and session transcripts during agent use.
  • Custom Training Data: Knowledge bases, documents, databases you upload to train agents.
  • Usage and Technical Data: Workflow logs (e.g., forms, approvals), IP addresses, device info, and analytics on agent performance.
  • Business Integration Data: Info from connected systems (e.g., CRMs, forms like student applications).

We collect only essential data for service delivery.

2. How We Use Your Information

Data powers our platform:

  • Build/train/deploy AI agents that handle calls, guide users, retrieve from knowledge bases, and automate workflows.
  • Provide real-time voice/text support, resolve issues end-to-end, and integrate with your systems.
  • Analyze usage for improvements, like reducing hallucinations or optimizing agent responses.
  • Send service updates, support, or marketing (opt-out anytime).
  • Ensure security, fraud prevention, and legal compliance.

3. Sharing Your Information

No data sales. Sharing is limited to:

  • Trusted providers (e.g., cloud storage for voice data, analytics tools) bound by contracts.
  • Your connected business systems during agent workflows.
  • Authorities for legal requests.

All under POPIA safeguards.

4. Data Storage and Security

Data is stored securely (e.g., encrypted servers; exact location as noted: "Where Is my data stored?" in product docs). We use encryption, access controls, and regular audits. Voice data is processed transiently where possible.

5. Your Rights

Exercise these POPIA rights anytime:

  • Access: Get a copy of your data.
  • Correction: Fix inaccuracies.
  • Deletion: Request removal (subject to legal holds).
  • Objection: Opt out of processing.
  • Portability/Consent Withdrawal: Export data or revoke permissions.

Contact: 067 224 8032.

6. Cookies and Tracking

Essential cookies enable platform features (e.g., dashboard, workflows). Manage via browser; details in Cookie Policy.

7. Data Retention and Transfers

Retain as needed for services/legal (e.g., call logs for 30 days unless specified). Transfers outside SA use POPIA-compliant mechanisms.

8. Contact

Phone: 067 224 8032
Address: 24 Tyrwhitt Ave, Rosebank, Johannesburg, 2196